Important Disclosures
Government Disclosure
These materials are not from HUD, FHA, USDA, or the VA. They were not approved by any government agency. The inclusion of various educational materials, links, or other content is not an endorsement by any agency.
For more information directly from these agencies, please visit:
Consumer Complaint Policy
We promptly respond to customer complaints, disputes, and issues. Complaints are documented, investigated, and remedial actions are taken swiftly. All complaints are logged and reviewed to ensure we continually improve our customer service. For more information, please contact us at the number provided below.
Opt-Out of Firm Credit Offers
By submitting an application through Frendly, the applicant authorizes Frendly to opt the borrower out of unsolicited firm credit offers using the OptOutPrescreen service provided by https://www.optoutprescreen.com/. This opt-out request is processed in accordance with the guidelines set by the Fair Credit Reporting Act (FCRA) to help reduce unwanted credit offers.
The applicant understands that this action is a standard part of the application process and is done to protect their privacy and minimize unsolicited offers.
Licenses
| State | License Number |
|---|---|
| Alabama | 2170233 |
| Arizona | MB-1025926 |
| California DFPI | 60DBO-208673 |
| Colorado | None |
| Florida | MBR8281 |
| Iowa | 2026-0015 |
| Indiana-SOS | 2170233 |
| Kansas | MC.0027564 |
| Oregon | 2170233 |
| Texas SML | None |
| Utah DRE | 11778277 |
State Specific Disclosures
Arizona Branch Address
4949 Pioneer Lane
Lakeside, AZ 85929
Branch NMLS ID No. 2689937
Colorado
Colorado Division of Real Estate's website: https://www.colorado.gov/pacific/dora/division-real-estate
California
California Department of Financial Protection and Innovation (DFPI) website: https://dfpi.ca.gov. Consumers may file complaints through the DFPI or verify license status at NMLS Consumer Access.
Indiana
Indiana Secretary of State (SOS) — Loan Broker License. Consumers may verify license status or file complaints through the Indiana SOS at https://www.in.gov/sos or NMLS Consumer Access at nmlsconsumeraccess.org.
Texas
Consumers wishing to file a complaint against a company or a residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, Texas 78705. Complaint forms and instructions may be obtained from the department's website at www.sml.texas.gov. A toll-free consumer hotline is available at 1-877-276-5550.
The department maintains a recovery fund to make payments of certain actual out-of-pocket damages sustained by borrowers caused by acts of licensed residential mortgage loan originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the department prior to the payment of a claim. For more information about the recovery fund, please consult the department's website at www.sml.texas.gov.
Questions?
Should you still have questions regarding Frendly's use of your information, you may contact Frendly using the below information:
Frendly is here to make buying and owning real estate simple.